Terms of service
TERMS OF SERVICE
These Terms of Service govern your use of the PhantomSupply website and your purchase of products from us. By using this website or placing an order, you agree to these terms.
ABOUT PHANTOMSUPPLY
PhantomSupply is an online store that sells fitness gear, workout accessories, recovery products, and practical equipment for home and everyday training.
PRODUCTS AND AVAILABILITY
We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. Product colors and appearance may vary slightly depending on your device or screen settings.
Products are subject to availability. We may update product information, prices, or availability when necessary.
PRICES AND PAYMENT
All prices are displayed in USD unless otherwise stated. Payment is required when an order is placed and is processed through the payment methods available at checkout.
We may correct pricing or listing errors before an order is dispatched. If an error affects an order you have placed, we will contact you and provide the option to confirm or cancel the order.
SHIPPING AND DELIVERY
PhantomSupply currently ships to South Africa and the United States only. We do not currently offer international shipping to other countries.
Delivery is free to South Africa and the United States.
Orders are processed within 1–3 business days after payment is confirmed.
Estimated delivery times are:
United States: 5–10 business days after dispatch.
South Africa: 7–14 business days after dispatch.
Delivery times are estimates and may be affected by carrier delays, public holidays, or other circumstances outside our control.
Tracking information is sent by email after your order ships. Please allow 1–3 business days after dispatch for tracking updates to appear.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of placement. Contact us as soon as possible because an order may enter processing after this period.
RETURNS AND REFUNDS
You may request a return within 14 days of receiving your order.
Returned items must be unused, in their original condition, and in their original packaging. Contact us before sending an item back so that we can review your request and provide return instructions.
Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Approved refunds are sent to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or card provider may require additional time to post the refund.
We do not offer exchanges. If you need a different item, return the original item if eligible and place a new order.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, contact us within 7 days of delivery. Include your order number and photos of the item.
We will arrange a replacement or refund at no additional cost where the item is confirmed to be damaged or incorrect.
CUSTOMER INFORMATION
You are responsible for providing accurate billing, shipping, and contact information when placing an order. We are not responsible for delivery problems caused by an incorrect or incomplete address.
CONTACT
Email: mapailakatlego61@gmail.com
Phone: +27 78 339 9765
Business address: Mokgolobotho, Nkowankowa, Limpopo, 0850, South Africa
We aim to respond to customer enquiries within 1–2 business days.
CHANGES TO THESE TERMS
We may update these Terms of Service when necessary. The latest version will be published on this page.